Citizens’ Trust Measurement in Smart Government Services

The embracing of digital technology has enhanced different approaches for authorities worldwide to deliver services their citizens in a smart way. Smart government contribute increasing citizens’ trust performance providing public services, as it allows interactions anytime, anyplace, through any device that merge and services. Furthermore, is essential consider since are consumers the Existing studies measure focusing on technological aspects. Therefore, this study proposes framework its impact service adoption satisfaction. This uses Information System (IS) Success Model expands dimension with aspects, citizen engagement, social influence. surveyed West Java Province Indonesia who have used checking paying vehicle taxes. findings revealed significant factors, which engagement more they will use these Trusted also value satisfaction users. However, we found influence aspects not supported We believe paper be contribution academicians, governments, providers build or increase